ABOUT THE AUTHOR
GEORGE KOHLRIESER is an organizational and clinical psychologist. He is
also a police psychologist and hostage negotiator whose focus is on
aggression management, hostage negotiations, and leadership in crisis
situations. In the course of his work, he personally was taken hostage
four times, once in a hospital emergency room, and three times in homes
during domestic violence disputes. Each time using leadership skills, he
successfully negotiated his way out.
He is professor of leadership and organizational behavior at the
International Institute for Management Development (IMD), one of the
world's leading business schools, and the director of its High
Performance Leadership Program, an intense five-day program especially
designed for experienced senior executives.
Dr. Kohlrieser has worked with the police, the military and humanitarian
organizations in such hotspots as Israel, the Palestinian Territories,
and Croatia, before and after the war, as well as with police
departments and academies in the United States, The Netherlands,
Germany, France, and India. In all, his work on leadership, conflict
resolution management, and negotiation has spanned some eighty-five
countries in North and South America, Eastern and Western Europe, the
Middle East, Asia, Africa, Australia, and New Zealand.
His research, teaching, and consulting activities, which focus on
high-performance leadership and teamwork, conflict and change management,
dialogue and negotiation, coaching, stress management, work-life balance,
and personal and professional development, incorporate the lessons
learned as a psychologist and hostage negotiator. Professor Kohlrieser
completed his doctorate at Ohio State University, where he wrote his
dissertation on cardiovascular recovery of law enforcement officials
following high-stress situations. In this and other research, he has
made significant contributions to our understanding of the roles
self-mastery and social dialogue play in helping leaders sustain high
performance.
Dr. Kohlrieser is a consultant to global organizations around the world. Accenture, Al Can, Amer Sports, Barclay Global Investors, Cisco, Coca-Cola, HP, IBM, IFC, Morgan Stanley, Motorola, Nestle, Nokia, Roche, Sara Lee, Tetra Pak, and Toyota are some of his clients.
A very engaging teacher and a highly sought-after motivational speaker
for conferences and keynote addresses, he has been a guest on BBC, CNN,
ABC, and CBS as well as numerous radio programs. In May 2006, he served
as a presenter and facilitator at the World Economic Forum on the Middle
East, which was held in Sharm El Sheikh, Egypt.
His work has been featured in the Wall Street Journal and other leading
newspapers and magazines. "Matters of the Mind," his own highly
acclaimed radio call-in talk show in the United States, ran for over ten
years. This program combined elements to offer help, give information,
confront real-life issues, and provide entertainment.
In addition, Professor Kohlrieser is associate clinical professor of
psychology at Wright State University in Dayton, Ohio, and an adjunct
faculty member of Zagreb University in Croatia.
He is past president of the International Transactional Analysis
Association (ITAA). ITAA is a nonprofit scientific organization
established to investigate and promote the use of transactional analysis
in psychotherapy, education, business, and other fields of human
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